VesselVanguard Expands Superyacht Service

VesselVanguard, a maintenance management solution for boat owners, announced today a series of exciting new enhancements to its popular Platinum Level Service for superyachts, and other sail and power yachts over 70 feet in length. VesselVanguard’s cloud-based subscription service offers management of maintenance, service and inspection needs for all standard and aftermarket systems found on these specialized vessels.

Building on its superyacht-specific program introduced in 2013, the expanded Platinum Level Service offers a variety of new features. These include a “Tenders and Toys” system for managing the unique maintenance needs of the myriad add-ons aboard today’s superyachts; unlimited user access to a single boat profile account with customized security levels; personal customer support for account setup, including digital uploads of all existing insurance, registrations, maintenance histories and other documentation; and one-on-one tutorials for the vessel’s captain, yacht manager, engineers and other service providers. The service’s notification options have also been expanded allowing users to choose to be notified by text message and/or email. To ensure customer satisfaction, VesselVanguard designates a Customer Ambassador for every Platinum Level Member with scheduled quarterly follow-ups.

“Large vessels require large teams to take care of them, many of whom never step onboard,” said Don Hyde, founder and CEO of VesselVanguard. “Our role is to simplify and facilitate the actions of each party in the ecosystem of every boat regardless of where they are—and this requires real-time readiness level updates available at the moment of need. Our work with the U.S. Navy and commercial vessels required an infrastructure to push information and provide appropriate access to authorized users at their level of need. We have extended this platform to our superyacht customers.” 

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