DMCA Renovates Customer Service Office

Initiative to ensure highest standard of customer service for Dubai’s maritime industry.


Dubai Maritime City Authority (DMCA) has announced the official opening of its newly enhanced Customer Service Office to offer licensing services to commercial, sports, tourist and recreational marine crafts operating within Dubai’s territorial waters. The move is in line with DMCA’s commitment to boost the level of quality and services offered in Dubai and provide all marine licensing services as part of the Implementing Regulations of Law No. 11 of 2010 regulating marine licenses in Dubai under Resolution No. 11 of 2013 issued by H.H. Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council.

The Customer Service Office aims to address the maritime business requirements as per the best international practices and improve industry performance, productivity and competitiveness to meet the rapidly changing local, regional and international environment while providing fast, seamless and high quality services for end-users.

H.E. Ahmed Butti, Executive Chairman of Dubai Maritime City Authority, visited the office to learn more about the services provided to customers. “The maritime sector is a vital pillar to boost the local economy and therefore it is important to develop comprehensive strategies to support the ongoing efforts aimed at integrating maritime safety with operational efficiency along the coastline to ultimately develop a safe and well-developed maritime sector in Dubai,” H.E. said.


The Customer Service Office features an integrated range of services, including issuing of marine driving licenses, marine craft licenses, operating crew licenses and corporate licenses, in addition to other administrative services and approvals for maritime activities taking place in the Emirate of Dubai, as well as issuing No-Objection Letters for navigational activities in the free zones and granting licenses for all types of businesses and activities within Dubai Maritime City.
 

H.E. Ahmed Butti added: “Opening the new Customer Service Office reflects DMCA’s commitment to excel in customer service and promote competitiveness, sustainable development, innovation and creativity to offer promising investment opportunities to position Dubai as a leading regional and international maritime hub. The Office is responsible for licensing commercial, tourist, recreational and traditional marine vessels, based on an integrated regulatory framework to make a difference in the maritime industry in accordance with best international practices and the highest standards of maritime safety and navigation.”

“DMCA has once again proved its leadership in maintaining a legislative and regulatory environment that responds promptly and effectively to industry requirements in support of the ongoing efforts to create a secure and well-developed maritime industry under the vision and directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to meet the future needs of the maritime industry and ultimately drive economic development in the emirate,” H.E. Ahmed Butti concluded.